Refund policy

RETURNS, EXCHANGES & REFUNDS

As Aspect products are released in limited quantities, we do not offer refunds for change of mind or accidental purchases. Please review your order and check our size guide carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

Please contact us if your item:

  • Arrives damaged or faulty

  • Is different from what you ordered

  • Is the incorrect size due to an error by Aspect

  • Is missing from your order

Include your order number, a description of the issue, and clear photos of the product. Once your request has been reviewed and approved, we will arrange a replacement, exchange, store credit, or refund where appropriate.

Size Exchanges

If you ordered the wrong size, you may request a size exchange. Exchanges are subject to availability and cannot be guaranteed due to the limited nature of our collections.

The item must be unworn, unwashed, unused, and returned in its original condition with all tags and packaging attached. Items that do not meet these requirements may be refused.

Customers are responsible for return shipping costs for size exchanges. We strongly recommend using a tracked shipping service and keeping proof of postage. Aspect is not responsible for returns lost or damaged while being sent back to us.

Non-Returnable Items

For hygiene reasons, personal products such as socks, underwear, beanies, and similar items cannot be returned or exchanged unless they are faulty.

To request a return or exchange, contact our support team:

Email: aspectausupport@gmail.com

Nothing in this policy limits your rights under the Australian Consumer Law.

LOST, STOLEN OR DELIVERED PACKAGES

Customers are responsible for providing a complete and accurate delivery address at checkout.

If tracking confirms that a package has been delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier first. Aspect will assist where possible, but we cannot guarantee a replacement or refund for packages confirmed as successfully delivered.

Aspect is not responsible for packages stolen after delivery.

UNDELIVERABLE OR UNCLAIMED PACKAGES

Packages that cannot be delivered or are not collected may be returned to Aspect by the shipping carrier. This process is managed by the carrier, and return times may vary.

Once the package has been returned to us, we will contact you to confirm how you would like to proceed.

If you choose to have the order reshipped, you will be required to pay the new shipping cost.

If you choose to cancel the order, you will receive a refund for the product amount. Original shipping charges and any return fees charged by the carrier will be deducted where permitted by law.

CHARGEBACK & FRAUD POLICY

If you experience an issue with your order, please contact Aspect first and allow our team an opportunity to investigate and resolve the matter before submitting a chargeback through your bank or payment provider.

Fraudulent or dishonest chargebacks will be investigated and disputed. Supporting evidence may include order information, payment records, customer communication, shipping confirmation, tracking details, and proof of delivery.

Aspect reserves the right to refuse or cancel future orders from customers who misuse the chargeback process or fraudulently dispute legitimate purchases.

By placing an order through the Aspect website, you confirm that you have read and agreed to the policies displayed on our website.